Webcast Support Technician, Swagit Productions- Dallas, TX (Remote Options)


Swagit is the leading provider of hands-free video streaming® and audio/video (A/V) broadcast solutions to local, state and federal governments.

About Us

We build cool multi-camera, remote controlled video broadcast systems that our directors control remotely to create and stream television ready productions for customers all over the US and beyond.

About You

We’re looking for a talented webcast support technician for a full-time position in our growing team, based in Dallas, TX. As a webcast support technician with Swagit you’ll experience high visibility and the chance to work with a dedicated team committed to providing excellent customer service.

If you have a solid understanding of computing or audio/video concepts, or customer support experience in a related field, then this is the opportunity for you.

What You’ll Do

  • Troubleshoot video streaming and broadcast systems
  • Interact with customers via support tickets, e-mail, and phone
  • Identify and escalate urgent or recurring issues to higher teams
  • Document resolution procedures in internal wiki/knowledgebase systems
  • Proactively monitor and manage the health of clients’ systems


  • Knowledge of Windows OS and troubleshooting skills in the Windows environment
  • Sound understanding of computer hardware installation and troubleshooting
  • Preferably experience with streaming media technology, audio/video equipment or consumer networking
  • Strong organizational and communication skills
  • Available for evening shifts thru 11pm