Summary:
Looking for Audio/Visual Engineer. This role will be primarily supporting AV and VC technologies at our San Jose office. Secondary responsibilities will consist of L1 support as well (Chat, Slack, Phone). As an AV/VC Engineer, you will provide hands-on support and technical guidance resolving AV/VC issues for our conference rooms and event rooms. Great communication skills both verbally and written are key to success in this position; both to technical teams supporting the tools you use and our customers in business end-user terms.
This position requires hands-on experience across a wide AV scope. From AV/VC equipment, AV infrastructure (hardware and software), AV/VC support experience (including installation, configuration and troubleshooting of devices) plus general IT/Networking knowledge related to AV infrastructure and software applications
Top 3 Requirements:
- 5+ years of corporate audio visual experience, with experience in event support is preferred
- Good knowledge of cloud video conference platforms such as Zoom and MS Teams
- Comfortable with basic OSX and Windows configuration as it relates to video conferencing applications
Typical Task Breakdown/Rhythm:
- AV/VC equipment setup/troubleshooting/operation/maintenance including: video cameras and equipment, computer laptops, media players, video projectors, VC endpoints, audio systems and their components, and other miscellaneous AV related equipment or cabling.
- Video conference operation for Polycom, Skype for Business, Surface Hub and Zoom technologies
- Professional, discrete and service-minded communication with customers and co-workers in all modes: telephone, email, instant message, text or in person.
- Provide white glove AV meeting support.
- Practice good observation skills i.e. monitor conference room states and address issues proactively.
- Promptly report all needed equipment/conference room repairs and ensure preventive maintenance is performed.
- Work effectively and productively with all team members.
- Work professionally with all levels of the organization.
- Practice active customer service, with exceptional customer follow-through.
- Exhibit attention to detail in all activities.
- Promote teamwork at all times.
Experience:
- 5+ years of corporate audio visual experience, with experience in event support is preferred
- Good knowledge of cloud video conference platforms such as Zoom and MS Teams
- Comfortable with basic OSX and Windows configuration as it relates to video conferencing applications
- Polycom experience.
- Patching up network cables experience.
Degrees or Certifications: Bachelors degree is a plus.
Best vs. Average:
- Ability to work effectively with team members, peers, and others in and outside the organization to accomplish goals and objectives, and to identify and resolve problems
- Successful track record in working on cross-functional, cross-team projects
- Passion about technology and an ability to identify new opportunities for efficiency and productivity while solving problems
APPLY HERE!